[24]7.AI India is Hiring | Technical Support Engineer

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company s technology helps companies create a personalized, predictive, and effortless customer experience across all channels. The world s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

We believe work should be more than just a job – it should be a place where you feel valued, inspired, and empowered. From collaborative spaces to career-defining moments, we re proud to offer an environment where our people thrive, innovate, and shape what s next.

We at [24]7.ai are currently hiring for Voice & Technical Support roles at our Bangalore office, specifically focused on Printer and Point-of-Sale (POS) Software Support for a leading U.S.-based client.

Candidate should have a Bachelor s degree (BCA, BSc, or equivalent) with 2 to 5 years of experience in customer support/ call center or technical troubleshooting roles. Must have prior experience supporting U.S. clients. Strong communication skills (verbal & written); ability to understand U.S. accents. Experience with printer troubleshooting (thermal printers, receipt printers, etc.) preferred.

Familiarity with CRM tools (Salesforce experience is a plus
Basic knowledge of desktop, tablet, and peripheral device troubleshooting

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