Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here.
QualiSpace by Vertoz (NSE: VERTOZ) is a premier cloud Solutions and infrastructure provider, delivering all-encompassing web presence solutions. Their offerings include Cloud Servers, Web Hosting, Advanced Enterprise Email solutions, Security Certificates, and more. Catering to 8000+ small and medium businesses.
Vertoz is seeking a proactive and detail-oriented Technical Support Specialist to join its team
This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.
What you will do?
Participate in 24×7 shifts
Monitor the stability of our products with various internal tools
Handling Technical Support for all our solutions such Web-Email Hosting (cPanel & Plesk Control Panels), Domain Name Registrations, etc
Provide prompt support via tickets, live chat or on Call.
Troubleshooting a variety of technical issues customers are having with their plans and services.
Perform miscellaneous duties as assigned.
Key Requirements
Bachelors in BSc IT, Computer Science, Engineer
Proven experience in a technical support or customer service role, preferably with experience in web hosting, domain registration, or related fields.
Excellent verbal and written communication skills with a focus on clear and effective interaction with customers.
Strong analytical and problem-solving abilities with the capacity to troubleshoot and resolve issues efficiently.
Collaborative attitude with a willingness to assist colleagues and contribute to a positive team environment.
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