At Configit, we solve complex configuration problems. All of our solutions are based on Virtual Tabulation , a multi-patented configuration technology that easily integrates into applications to solve configuration challenges across business functions. Through strategic partnerships with industry-leading systems integrators, Configit creates a community of platform apps and services to better serve its customers. Using our products to capture product knowledge from both system and human sources, companies can release new products and product updates to both the market and downstream systems faster, giving them a significant competitive advantage.
Configit-India is looking for Software Technical Support
We are looking for a Software Support Engineer (Technical) for Configit-India team at Kedge Systems Private Limited. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany.
The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup.
The position requires working in support shifts.
The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations.
Experience (Preferred):
Up to 2 years of experience in a customer focused technical support or operations role for a software vendor.
Collaborating and communicating with both development teams and customers
Bug reporting and tracking
Managing escalated customer cases
Facilitating and running meetings with customers.
Working in international teams
Knowledge sharing
Technical skills (Essential):
Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration)
Experience with Microsoft Azure Cloud services
Experienced in profiling, tracing and analysing the performance of enterprise applications.
ITIL certified.
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