Meditab is a leading software solutions provider in the healthcare industry. Our core EHR platform, Intelligent Medical Software (IMS), brings together EHR, practice management, billing, and office management into one, seamless system. During the past two decades, we ve built innovative, specialty-specific software such as AllergyEHR, FertilityEHR, OphthalmologyEHR, CosmetiSuite, and more. Because we ve seen the difference technology brings to our partners, we developed solutions that address all aspects of healthcare, from mobile functionality and telemedicine, to an all-new suite of office management tools integrated with your EHR, the Electronic Medical Office (EMO)
Healthcare is always changing. That`s why customization and adaptability are at the core of IMS. And for more than 20 years, Meditab has always been at the forefront of change and innovation. Through constant collaboration with our partners, we continuously develop technology that supports your day-to-day. If you`re looking to work with an organization that offers an ideal environment for brilliant individuals who aim to make an impact on health care, Meditab is the place for you!
We are urgently looking for Technical Support Engineers
Required Skills:
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized.
Experience with hardware and software issues.
Proficient in Internet-related applications such as EMail clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Key Responsibilities:
Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.
Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Work with the internal teams and the clients to take followup of the incidents and get the things done.
Logging client queries using service management tools to record each & every query.
Detect, record, and classify the incidents & provide initial incident support.
Investigate, prioritize and diagnose the incidence based on impact & urgency.
Resolve incidents and recover service as per agreed service levels & close the incidents.
Maintain ownership, monitoring, tracking & communications about incidents.
Provide management information about Incident Management quality and operations.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Continue here for more details & applications
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