Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr`s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world s most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
We at Sprinklr, Inc are seeking Technical Support Engineers
Candidate should have 0 to 5 years of experience in enterprise software debugging, engineering & support operations processes [For CCaas- Minimum 1+ years of experience in CCaaS solution/ Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc. is a big add-on]
Must have excellent written and verbal communication skills
Strong technical background with advanced computer skills
Strong analytical and problem-solving skills
Ability to work independently and as a member of a team
Ability to work effectively to meet the SLAs and juggle several tickets/ priorities simultaneously
Passion for solving customer concerns and commitment to client delight
Continue here for more details & applications
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