Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside by connecting every Firstsourcer to the role s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to our Digital First, Digital Now strategy, our north star, where we pair technology and human touch. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
Our story is centered around our PEOPLE. From day one, you will have the opportunity to play a role in the way our story unfolds. You will be empowered to Aspire, Achieve, and Advance with benefits and opportunities both inside and outside the office. The way we measure, enhance and reward performance is designed to help you pursue your dreams in a culture of learning, meritocracy and excellence.
We at Firstsource are seeking a customer-focused and technically skilled professional to join our Technical Support Voice Process team.
The role involves assisting customers over voice calls with troubleshooting broadband connectivity issues, router/ modem configurations, Wi-Fi setups, and IP networking problems.
Candidate must have good verbal communication skills in English
Strong knowledge in broadband/ WIFI/ ROUTER/ IPS ADDRESS/ LAN
Experience in handling router and modem troubleshooting
Familiarity with operating systems (Windows, Mac, Android, iOS) for connectivity support.
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