ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their industrial operations and build a more sustainable future. With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources and government.
With nearly 800 employees in 25 countries, we are looking for highly motivated, team-oriented professionals who thrive in a fast-paced, innovative and collaborative environment. Innovative. Dynamic. Focused. Inclusive. Customer-centric. Respectful. These are more than just words that describe our culture it s our mindset.
We at Orbcomm Technologies are looking for a Technical Support Engineer to join our global support team.
In this role, you ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products.
As a Level 1 Support Specialist, you ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone, email, and our Salesforce CRM system. Your responsibilities will include:
Serve as the first point of contact for customers, providing technical support for ORBCOMM s product suite via phone, email, and Salesforce.
Log and track customer issues, ensuring timely updates and resolution.
Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
Coordinate with internal teams such as Engineering (Tier 3 Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
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