IDrive Inc., based in Calabasas, CA, is a leading provider of online backup and cloud storage services. As a privately held company, we specialize in cloud storage, online backup, file sharing, remote access, compliance, and related technologies. We offer innovative solutions like IDrive and IBackup, designed to protect personal and business data from disasters. Our services cater to a wide range of users, including consumers, SMBs, enterprises, educational institutions, and government organizations..
We at IDrive Software are looking for Technical Support (Backup Analyst)
Candidate should have a basic degree from a recognized institution with 2+ years of experience in technical support, preferably in a phone/ chat/ email-based environment. Must have strong troubleshooting and problem-solving skills with a structured approach to diagnostics.
Good understanding of networking concepts, protocols, and system environments.
Must have excellent verbal and written communication skills.
Willingness to work in a 24/7 rotational shift environment, including night shifts.
Strong interpersonal skills and a customer-first attitude.
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