Hands down, our culture is our competitive advantage. It s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It s also what makes us stand out from the competition. The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering.
We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
We at TELUS Digital are seeking a skilled Technical Support Executive to join our backend operations team.
This role involves providing technical support for internet services and coordinating with Tier 1 engineers and field engineers to ensure seamless service delivery and issue resolution.
Candidate should have a Diploma, B.Tech, BCA or equivalent degree in Computer Science, Information Technology, or related field
Strong understanding of internet services and networking fundamentals
Knowledge of TCP/ IP, DNS, DHCP, and other networking protocols
Familiarity with ticketing systems and backend support processes
Knowledge of circuit wiring, transmission parameters, testing & dispatch systems.
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