American Express Global Business Travel (GBT) is the worlds leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We at Amex GBT are urgently looking for an Technical Support Specialist
Candidate should have a Bachelor s degree in information systems or a related field with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues. Combination of 2 year degree in information systems and desktop support work experience also a consideration. ServiceNow ticket system experience. Must have excellent interpersonal and customer service skills
Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange.
Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar.
Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo.
Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired.
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