Fortinet Technologies India | Hiring Technical Support Engineer -2
Fortinet Technologies India | Hiring Technical Support Engineer -2

Fortinet Technologies India | Hiring Technical Support Engineer -2

Fortinet Technologies India | Hiring Technical Support Engineer -2

Founded more than 20 years ago in Sunnyvale, California, Fortinet continues to be a driving force in the evolution of cybersecurity and the convergence of networking and security. Securing people, devices, and data everywhere is our mission. To that end, our portfolio of over 50 enterprise-grade products is the largest integrated offering available, delivering proven cybersecurity everywhere you need it. More than 805,000 customers trust Fortinet solutions, which are among the most deployed, most patented, and most validated in the industry.

We are currently seeking Technical Support Engineer -2

You would act as a Technical Support Engineer role to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:

To provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
Thorough analysis and investigation of customers reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers sophisticated network setup in the lab environment.
Report and follow up with engineering and development to address and resolve product issues.
Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
Running real-time phone or remote access sessions with customers.
Develop core competency on Fortinet s product line and technologies.

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