HackerRank is Hiring | Technical Support Specialist

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don t see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.

HackerRank s Global Technical Support organization is the first point of contact between our customers and the company. As part of the Product and Engineering organization, we are vital in delivering exceptional experiences with our products and services. Our support model includes a 24/7 frontline helpdesk operated by 3 Technical Support Specialists (TSS) based in the Bangalore region, who closely partner with Product, Engineering, and Customer Success to drive technical excellence and customer satisfaction.

We at HackerRank are looking for Technical Support Specialist

Candidate should have 2+ years of experience providing technical support for SaaS platforms/ enterprise customers.
Proficiency in at least one programming language (e.g., JavaScript, Python, Java, etc.), and basic knowledge of SQL and APIs.
Ability to manage high ticket volumes while maintaining quality, empathy, and ownership of each case.
Willingness and flexibility to work nights, weekends, and holidays as part of a global coverage model.
Familiarity with ticketing tools such as Pylon or Linear (a plus).
Exposure to integrations, ATS platforms or recruiting technologies.

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