Instinct Innovations is your trusted technology consulting partner, specializing in high-level architectural solutions. Our mission is to augment and empower your tech team with specialized expertise and fresh perspectives. We excel at swiftly addressing technology challenges and delivering efficient solutions. By approaching projects from an outsider`s viewpoint, we provide unbiased assessments, ensuring accurate problem identification.
We at Instinct Innovations are seeking a motivated Primary Software Support Engineer to provide first-level technical support (primarily via phone) to customers.
Responsibilities include software issue resolution, ticket management, and assisting with AMC management. Based in our Goregaon, Mumbai office.
Answer customer support calls, understand issues, and provide basic solutions.
Log and manage support tickets accurately.
Escalate complex issues appropriately.
Follow up with customers on ticket status.
Assist with Annual Maintenance Contract (AMC) tracking.
Contribute to the knowledge base.
Maintain professional customer communication.
Adhere to support processes.
Demo and training to clients on software.
Walk-in Date/ Time-
12th April 2025, 10.30 AM – 1.00 PM
Continue here for more details & applications
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