Legion understands that nothing elevates your brand as cost-effectively as interactive marketing. Our full range of promotional and consulting services use modern outreach methods that put your message in contact with their ideal audience far more effectively than conventional indirect marketing such as TV and radio commercials.
We are seeking Technical Support Engineers (Remote/ WFH)
As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators users through end-to-end resolution.
REQUIRED SKILLS & QUALIFICATIONS
Previous experience in a technical support role for Software/ SaaS solutions
Experience documenting best practices and procedures in an IT knowledge base
Strong proven technical focus, analytical and problem-solving skills
Excellent English language communication skills
Excellent customer management skills in highly escalated situations
Experience writing customer-facing knowledge base articles to enable customer self-service
Demonstrated passion for creating a delightful customer experience for all users
Ability to analyze a customer s requirement and translate that into an actionable configuration of software.
PREFERRED QUALIFICATIONS & ATTRIBUTES
Understanding of API authentication (OAuth, API keys, tokens, etc)
Experience and demonstrated knowledge of SQL and writing simple to moderate queries
Experience and demonstrated knowledge of SQL and writing simple to moderate queries
Experience working with and troubleshooting REST APIs
Experience in workforce management and/or the retail industry
Experience with Zendesk, Confluence, and Jira for ticketing and knowledge management
