ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries.
We at ResultsCX India are looking for Technical Support Representative
This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills.
What job duties can I expect to perform as a Customer Support Representative-
Front-line customer support.
Answer technical inquiries.
Provide resolutions using available resources.
Deescalate challenging situations.
Document cases in CRM.
Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues.
Continue here for more details & applications
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