Rocket Software partners with the largest enterprises, in all industries, to solve their most complex IT challenges, across infrastructure, data, and applications ? with solutions that simplify, not disrupt their modernization journey. Trusted by over 10,000 customers, Rocket Software helps enterprises modernize in place with a hybrid cloud strategy, so they dont need to re-platform or build from the ground up. The company`s 2,600 global employees work with customers to accelerate and optimize their modernization journey while meeting evolving market needs. Rocket Software is a privately held U.S. corporation headquartered in the Boston area with centers of excellence strategically located throughout North America, Europe, Asia and Australia. Rocket Software is a portfolio company of Bain Capital Private Equity.
We at Rocket Software Inc. are looking for Technical Support Engineer
The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will typically work as part of a team with limited direction
Candidate should have 2+ years of technical engineering support
Preferred technical computer knowledge
Bachelor of Science Degree preferred
Available for some after hours, weekend and/or holiday work
Must be able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Continue here for more details & applications
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