Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services)
Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
We Tech Mahindra are currently hiring for a Technical Support Executive (Voice/ Non Voice Process)
Primary responsibility of team member will be to answer calls/ tickets/ chats and support customers/ field engineers from various queues
This is a 12 x 7 support involving various responsibilities covering above silos
All transactions handled must be documented and the provided CRM to be updated
Scope of work may also involve outbound calling when process requires.
Ensure timely and effective resolution of customer concerns.
Troubleshoot basic technical issues and provide step by step solution.
Deliver excellent Customer service in a timely manner.
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