Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication. People want to be helped by people. Even in the age of AI, customers crave human connections. So, our TP experts elevate empathy and, enabled by AI, transform lives through unparalleled experiences. Technology offers convenience while human compassion creates lasting loyalty. Never underestimate the power of being there when it matters most.
We at Teleperformance are seeking a highly skilled and experienced Technical Support Executive
The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers via phone, email, and chat. The role involves troubleshooting and resolving technical issues, answering product-related queries, and ensuring customer satisfaction.
Responsibilities:
- Handle technical queries from customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products/services.
- Provide accurate and timely solutions to customer inquiries.
- Utilize knowledge base and internal resources to resolve customer issues.
- Escalate complex issues to senior technical support team as needed.
- Maintain accurate records of customer interactions using CRM software.
- Meet or exceed customer satisfaction and first-call resolution targets.
Requirements:
- Any Technical Graduates.
- Strong technical knowledge of [specific technologies or products].
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong customer service and interpersonal skills.
Preferred Qualifications:
Any Graduate candidate can apply.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company in the [industry] sector
- Professional development and growth opportunities
- Collaborative and dynamic work environment
Interview Date/ Time-
20th – 25th January 2025, 10.30 AM – 2.30 PM
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