More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the worlds telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.
We at Twilio Inc are looking for Technical Support Engineer
Candidate should have 3+ years experience in a client-facing customer/ technical support role, supporting Email, Communications, SaaS or related technologies. A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback. Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
Must have strong, and creative problem solving skills
Quick learner, willing to take initiative, and has great follow through
Ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
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