Founded in 2019, Winborn Enterprises Pvt. Limited has become a trusted partner in the global talent and technology landscape, delivering innovative solutions in IT Consulting, Data Analytics, and the transformative Hire-Train-Deploy (HTD) model. Launched as Winborn.in, the first digital recruitment platform built by a recruitment agency, Winborn has evolved into a leading career marketplace connecting professionals and businesses worldwide.
We at WinBorn are looking for a motivated and technically skilled individual to join our International Technical Support team.
The role involves handling voice-based technical queries from international customers, diagnosing and resolving hardware, software, and basic networking issues. You will play a critical role in delivering excellent customer service while resolving technical concerns quickly and efficiently.
Handle inbound calls from international customers (US/UK) regarding technical issues.
Provide first-level troubleshooting for:
Operating systems (Windows/macOS)
Internet and Wi-Fi connectivity issues
Email setup/configuration (Outlook, Gmail, etc.)
Software installation, updates, and basic application errors
Peripheral device issues (printers, webcams, headsets)
Use remote desktop tools (TeamViewer, AnyDesk) to assist customers.
Continue here for more details & applications
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