Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone from emerging artists to global brands to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and were changing the world through digital experiences.
We at Adobe India are looking for Senior Technical Support Consultant
Candidate should have Bachelor`s Degree in a technical field (or equivalent experience) with 2+ years in a technical support or service desk environment, preferably supporting B2B or enterprise clients
Experience in software support (Windows and/or Mac environments)
Familiarity with Adobe products (preferred)
Knowledge of MSI/ msp installers, SMS, GPO, Apple Remote Desktop (desirable)
Basic knowledge of Active Directory, SSO, and cloud technologies
Communication: Excellent written and verbal English skills with a neutral accent
Handle real-time chats, calls, and emails from Adobe business users.
Provide consultative support across the customer journey from onboarding and installation to troubleshooting and post-sales care.
Upsell and cross-sell Adobe offerings, contributing to revenue growth and user expansion.
Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs)
Continue here for more details & applications
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