BMC was founded on a deeply felt principle: help customers maximize their technology and drive better business outcomes. We do that by connecting and optimizing digital operations to create an AI-powered engine for continuous innovation. At BMC, trust is not just a word it s a way of life. You can be who you are in a workplace where innovation and thought flow freely and collaboration inspires ideas. A place where giving back to the community drives us to be better every single day.
Our flexibility allows you to balance your priorities, because we know you will bring your best, and we will champion your wins and shout them from the rooftops. We want to help our customers become Autonomous Digital Enterprises to help them be more agile, customer-centric, and use data to drive actionable insights.
We at BMC Software are looking for Technical Support Analyst
Candidate should have Bachelor’s degree from any stream with 2+ years of experience handling BMC Remedy ITSM across modules ARS/ SRM/ SLM/ SmartIT/ Smart Reporting/ CMDB/ DWP/ SSO customers from consultancy and support standpoint. In depth troubleshooting and analytical knowledge in these BMC product areas. Comfortable with Periodic weekend work (will likely be required)
You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
You will be escalating issues and works directly with Research and Development to resolve complex support problems.
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