Sparsa Digital focuses on providing technology cum media solutions to its customers, Core objective of our services is to assist the brands in engaging with their in store audience, with our customized Audio Video solutions focussed on creating product awareness, generating leads, pushing offers, getting feedback, increasing sales conversions and also to address other specific brand needs.
We are currently seeking Technical Support Executive
Candidate should be Any Graduate with 0 to 2 years of experience in Technical Support, Customer Support, Document Processes, Site Installation, Team Management. Should have good command over MS Word, MS Office & Excel. Team Handling experience would be an added advantage.
Job Responsibility-
Provide service and customer support during field visits or dispatches
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Provide the support on the calls
Follow all company`s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Continue here for more details & applications
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