The rebrand to TELUS Digital reflects how far we`ve come in our journey and acknowledges our innovative and transformative solutions offering.
We enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. Our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty.
Walk-in Drive at TELUS Digital for Technical Support Executives
Candidate should have 0 to 5 years of experience in International Technical Support (Voice)
Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
Should be comfortable working in 24*7 Working Environment
Rotational shifts & Rotational week offs.
Excellent communication skills
Exclusions:
Undergraduate Fresher are not eligible/ Graduation freshers with Non Technical education are not eligible.
Role & Responsibilities-
Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.
Perks and benefits
Medicare Facilities.
Salary ranges from 3.2 LPA to 4.99 LPA.
Both side cab facilities.
Continue here for more details & applications
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